Organisational Determinants Influencing Citizen Relationship Management (CiRM) Implementation in the British Local Governments
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Citizen Relationship Management Implementation in Local Government – Towards a Theoretical Research Framework
Many governments today have made significant investment on Citizen Relationship Management (CiRM) implementation. The employment of CiRM systems has increased the operational day-to-day and strategic long-term effectiveness of governments, particularly in relation to the intimacy of their relationship with the public. However, many of the initiatives have failed to deliver the benefits expected...
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